Thank you for shopping at shop.mycaptainoats.com
In the rare event that our products fail to meet our commitment to quality, a refund may be offered at our discretion. We will endeavour to resolve all requests for refund within 7 business days of receiving the request
We take complaint and feedback very seriously. If you are not entirely satisfied with your purchase, we're here to help. Any complaints or request for refund must be made within 24 hours upon receiving the products.
You have  business days to return an item from the date you received it. Only return via courier with tracking number given is accepted, walk in will strictly not be entertained.
To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase from our website (shop.mycaptainoats.com)
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you. All refund will be issued as a gift voucher at shop.mycaptainoats.com website, which can be used for next purchase. Refunds to credit card or cash are not available. If your return is not approved, we will resend you the parcel.
Damaged item during shipment
The customer is responsible to check that they receive the products in good conditions upon delivery. If the product is found damage upon receiving, customer should immediately inform our support team immediately. We will provide a refund in a form of gift voucher as soon as possible after inspection and investigation.
If you have any questions on how to return your item to us, contact us at:
Federal Oats Mills Sdn Bhd
PMT 1227, Lorong PSPN 2,
Penang Science Park North,
14100 Simpang Ampat, Penang, Malaysia
Tel : 6012 514 8499 or e-mail us at : [email protected]